complaints commissioner

The Last 4 Days to Register

This message is intended mainly for those who have not yet registered.

As the only person managing all the registrations, can I please ask you to ensure that you do not register more than once. Sorry to be so emphatic but with hundreds of registrations it’s important for your sake that you get it right first time, otherwise a duplicate registration may result in no registration. It is also your responsibility to ensure that you are legally entitled to register (especially if you register on behalf of someone else), if you aren’t the registration will be invalid. I’ve tried to assist a good number of people already but with the deadline approaching and my time being a limited resource, I can’t promise to help everyone to get this right.

We now have over £30m in claims from 276 investors, more are on the way and there are still 4 days to go.

 

 

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£27m and 7 Days to Go!

As we enter the final week for registering to join the Class Action, the claim currently stands at £27m (plus loss of income) and continues to increase every day.

EEA declined our invitation to let their policy/share holders know about the action, to allow them to make their own minds up about whether or not to participate. Let’s hope that those who miss the deadline as a result are of a forgiving nature!

Our lawyer is back from concluding a case abroad on the 16th of this month and the real action will commence very soon after that date.

 

 

 

 

 

 

 

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Class Action Passes £22m

The current value of claims in the Class Action against the FCA is now £22,848,750 and it continues to rise every day.

We are grateful to Skandia/Old Mutual for notifying their policy holders about the existence of the action and their letter should arrive in the post of investors by tomorrow. A number of postal claims and claims under a Power of Attorney are also anticipated before the deadline.

Prudent accounting practice dictates that the FCA should now accrue for potential losses, not only as a result of this legal action but if, as we expect, we win in the European court, a legal precedent will be established for many others to follow. In 2011, the FSA estimated the UK market to be worth around £1bn and the international market, damaged by their actions, will be many times that amount.

As a footnote, personal exemption from liability (under UK law) will also be forfeit when Strasbourg rules that Human Rights have been unlawfully restricted. I wonder who might be a tad concerned about that?

 

 

 

 

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Why the FSMA 2000 is Sensible and the FSA Should Have Complied With it

“If the Authority proposes to make any rules (or issue guidance) it must publish a draft of the proposed rules in the way appearing to it to be best calculated to bring them to the attention of the public.”

So says the Financial Services and Marketing Act (FSMA 2000), and it makes good sense.

If the FSA had done this in 2011, instead of shooting first and asking questions later, they would have been informed by the subsequent consultation and the guidance published in November 2011 might have been replaced by the finalised guidance published six months later in 2012.

The finalised guidance made no mention of toxic assets and drew no comparisons with illegal ‘Ponzi’ schemes. TPLIs, it stated, are also known as Traded Life Settlements or Senior Life Settlements. No reference here to Death Bonds. If the FSA had complied with their own rules and consulted, none of the damaging, pejorative language would have found its way into their press release or the headlines that directly caused a run on redemptions and the suspension of the EEA Life Settlements fund.

The consultation also brought out constructive suggestions from the 55 people, companies and industry bodies that responded. And some of these were incorporated in the finalised guidance. But it was already too late. By the time this guidance was published in 2012, the damage had been done and thousands of savers no longer had access to their funds. The good counsel of experienced professionals was wasted because the FSA shot first and asked questions later.

Over three years later the secondary market for TPLIs continues to suffer from this serious error of judgment with the announcement today from EEA LIfe Settlements that the Net Asset Value of remaining policies is to be revalued. Not because of any changes in mortality rates, premiums or the maturity value of the policies, but simply because the secondary market remains discounted due to the pent-up demand for redemptions caused by the FSA. The underlying policies continue to hold the maturity values they did prior to 2011 but if investors can no longer wait for the maturity of these policies, they will be forced into heavy discounts.

The pain just goes on and in true civil service fashion, the FCA hides behind its expensive lawyers and schemes to avoid taking responsibility and prolong the suffering they have already caused. But we have a message for them.

Not this time – we’re coming for you and the longer you draw out the pain, the more we’ll reflect back to you.

 

 

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The Unlawful Restriction of Human Rights by the FSA

The Human Rights of Investors in EEA Life Settlements were unlawfully restricted by the Financial Services Authority. The following document sets out the specific violations of the Human Rights Act (1998).

Definitions

EEA: EEA Life Settlements Limited and associated companies

FCA: Financial Services Authority (FSA), Financial Conduct Authority (FCA), UK financial services industry regulator

TPLIs: Life Settlement Funds

EEA

EEA Fund Management Limited was registered in England in 2003 (number 0472946) and has been regulated by the FSA (number 438417) since then. The EEA Life Settlement Fund PCC Limited was established in 2005 and advertised as “A Low Risk, Uncorrelated lnvestment Solution” regulated in the Channel Island of Guernsey by the Guernsey Financial Services Commission (GFSC). From the inception of the fund in 2005 until its suspension in 2011 it was audited by Ernst and Young. Other key partners were as follows; ViaSource Funding Group (investment adviser), Kleinwort Benson (Custodian), Bank of New York Mellon (trustee and escrow agent), and BNY Asset Solutions a division of the Bank of New York (secondary asset servicer and verifier of all policies). (See Brochure*4)

The investment offered the opportunity to invest in life policies that had been purchased in the USA from people who became terminally ill after taking out their policies. With limited life expectancy, they were unable to cash in their policies for more than a derisory amount offered by their insurers. The EEA proposition was to pay a significantly higher amount, enabling an improvement in the quality of the remaining years of life or enhanced health care. In doing so, EEA would continue to pay all remaining installments into the policy until the original beneficiary passed away, at which point the maturity value would be paid to EEA. Many investors saw this as a highly ethical fund, which, until its suspension at the end of 2011, had consistently returned an apparent 8% – 12% on investments each year as predicted in its business plan. Given the reputation of the auditors there was no reason to doubt the accuracy of the published results.

As the FSA had regulated the UK operation since inception and the GFSC had regulated the Guernsey business, EEA appeared to have significant credentials as a low risk investment vehicle.

The FSA Announcement

At some point prior to November 2011 the FSA formed the view that the class of investment offered by EEA and other such companies represented a risk to ordinary savers. By this time more than a billion pounds had been invested and no indication of such concerns had been communicated to ordinary savers. In order to act upon their concerns, the FSA decided to announce a consultation process. Unbeknown to anyone outside the FSA, the consultation process would be announced by way of a publication that declared Life Settlement Funds to be ‘toxic’, ‘Ponzi like’ and unsuitable for retail investors. In subsequent publications they also referred to such funds as ‘Death Bonds’.

Prior to making this announcement a so-called ‘cost benefit analysis’ was conducted within the FSA. This failed to provide detailed costs, the value of any benefits, or a clear risk assessment but did acknowledge the following: “There is a risk that publishing the guidance may lead to a run and, if that jeopardises the viability of the product, consumers may lose money as a result.” An average of £36,000 per investor was found with one provider and they estimated the UK market alone to worth around £1 billion. (*5 Cost Benefit Analysis)

It was clear the FSA held concerns, which may or may not have been valid but there was a lack of balance between the interests of existing and potential future investors. The magnitude of existing investments was known but no estimate was given to the value of those that might have occurred in the future. Clearly this would depend upon whatever strategy was employed to limit future investments. It was also clear that the impact of their announcement might damage funds thereby creating a self-fulfilling prophecy.

In order to minimise the impact on existing investors, the FSA had a responsibility to explore all alternatives to making an announcement, which they predicted would result in losses for existing investors. A request was made under the Freedom of Information Act to ascertain what alternatives were considered. The response from the FSA follows.

Freedom of Information : Right to know request FOI3351

We refer to your clarified request under the Freedom of Information Act 2000 (the Act) for the following information.

“Please could you forward copies of any internal documentation that describes the processes, meeting minutes and especially the risk assessment leading up to the announcement made in November 2011 by then managing director Margaret Cole when she stated that traded life settlements are toxic products which had caused significant consumer detriment.

Also

Details of the alternative courses of action that were considered to that of making an announcement in which language known to be pejorative and inflammatory was used. For clarity I am not simply asking for information that demonstrates a consideration of whether or not alternatives to a statement were considered, although I would like to know what these are. I would especially like to understand the alternatives that were considered, if any, to issuing a statement that included such language.”

Your request has now been considered. However, I am sorry to inform you that we estimate that to comply with your request in full would exceed the 18 hour time limit. The information requested is likely to be spread across a large number of documents and in order to ascertain whether we hold information relevant to your request we would need to review and assess all of the documents to retrieve the information relevant to your request, and therefore the following exemption applies. • Section 12 (Costs of compliance exceeds appropriate limit)

Given the availability of documentation relating to all other aspects of this announcement, standards of record keeping and filing procedures that might be expected of a regulator’s office, the known impact, and the obligation to demonstrate the validity of their actions, it seems likely that no alternatives were considered to the announcement that was eventually made in November 2011. (*6 Announcement) (*7 Guidance Consultation)

Immediately following the announcement EEA faced an unprecedented and unsustainable run on redemption requests that resulted in the suspension of the fund.

Given the impact on various funds it cannot be known for certain how well or badly things would have gone if the FSA hadn’t intervened. But it is disturbing that funds that operated over several years during which they were regularly audited and subject to the regulatory regime, were not identified as a potential risk earlier and no auditors have yet faced legal action over the professionalism of their audits, including valuations. However, this case is not about the operation of firms such as EEA or the efficacy of the regulator taking appropriate action over concerns however well founded or misguided. The case is that regulator unlawfully restricted the human rights of existing savers.

Human Rights Act (1998)

The FSA was a public authority responsible to central government, an executive agency and a statutory regulatory body. As such it was and is covered by the Human Rights Act. (*1, page 14) (*2, page 60) (*3, page 8)

Investors, as citizens are embraced by the Human Rights Act regardless of nationality or citizenship. (*1, page 2)

Article 1 of Protocol 1 of the Human Rights Act states that a person has the right to the peaceful enjoyment of their possessions. (*1, page 9) including money, shares, etc. (*2, page 45)

Public authorities are obliged to take action to preserve the above right to the peaceful enjoyment of possessions when contemplating any action that may restrict that right. (*2, page 45) As a qualified right, there are circumstances under which it may be legitimate for a public authority to restrict this right. However, certain safeguards must be observed including:

1) The principle of proportionality states that ‘a sledgehammer must not be used to crack a nut’.

The FSA was obliged to interfere as little as possible and only go as far was necessary to achieve their objective. In using inflammatory and inaccurate language to describe Life Settlement funds, the FSA deliberately utilised a linguistic ‘sledgehammer’ when more measured and accurate terminology would have sufficed. (*2, pages 6 & 51)

2) There is no evidence that the FSA explored less restrictive alternatives to their announcement and no alternatives were tried, contrary to Department of Justice guidelines. (*2, page 58) (*3, page 22)

One such alternative would have been the omission of inflammatory and inaccurate language from their announcement. The FSA have subsequently acknowledged that their use of the term ‘toxic assets’ may have led to some confusion for some customers, that some respondents felt the term ‘death bonds’ was emotionally charged, and that they did not mean they had found some fund providers were Ponzi schemes nor are they alleging this. Whilst promising to update the wording of guidance on this point to clarify their meaning, they have since used the language on several occasions including an ITV television news statement. (*8, page 4) (*9 FCA ITV)

Another alternative would have been to impose restrictions on selling to new clients until the consultation concluded, thus achieving their objective whilst safeguarding existing investors. A further alternative would have been to conduct discreet investigations into those funds about which they held suspicions so that they could distinguish between the problem funds and those, which met their requirements of best practice. There were clearly several less damaging alternatives that were neither considered nor attempted before launching what they knew would be a damaging announcement.

3) There was no communication from the FSA to ensure those to whom their restriction applied could find out about it. As such there was no legal basis for their restriction. (*2, page 54)

It was suggested by the Complaints Commissioner (Sir Anthony Holland) that a number of fund providers did not object to the announcement before it was published. Following enquiries under the Freedom of Information Act, it now appears that the FSA did not pre-consult on the wording of the announcement and the impression of consensus suggested by the commissioner was deliberately misleading. In fact the consultation feedback clearly showed that providers did not agree with the language used. (*8, page 1) Further, the same enquiry revealed that only a very small number of providers were in communication with the FSA prior to their announcement and the FSA has no records of correspondence with other regulators or bodies which would demonstrate prior warning about the wording of their announcement, neither was there any attempt to warn existing investors.

4) Article 6 of the Human Rights Act requires all public authorities to provide the right to a fair hearing. However, under an exemption in the Financial Services and Marketing Act 2000, the FSA will not accept any complaints (even for misconduct) relating to its legislative functions and therefore denies this right. Several complaints have been attempted and rejected on these grounds.

Remedy

If, in the common good, it had been reasonable to restrict the qualified human rights of these investors, they should have been compensated. In the same way that property owners, who suffer compulsory purchase to enable road building or other deemed necessary infrastructure, are paid compensation, so should investors who have sacrificed their savings to protect future investors from a perceived threat. (*2, page 44)

Despite the damage done to the investment class and continued lack of access to investments, the underlying assets of EEA retain some value several years after the suspension. Whilst this suggests that the scheme could not justifiably have been labeled ‘Ponzi like’ (which would have collapsed through a lack of new sales) or based upon ‘toxic assets’ (which have very significantly reduced after market value), it does nothing for those who have relied upon an income or capital growth from their investment. As the basis of this claim is an unlawful restriction of human rights, individual and corporate exemption from liability is forfeit. Damages should therefore be paid in addition to any settlement based upon the capital value of investments at the time of the suspension.

Sources (referenced by * in text)

Ministry of Justice Publications

  1. Making Sense of Human Rights – A Short Introduction (Ref. DCA 45/06 Copyright October 2006)
  2. Human Rights, Human Lives – A Handbook for Public Authorities (Ref. DCA 55/06 Copyright October 2006)
  3. The Human Rights Framework as a Tool for Regulators and Inspectors

Other

  1. EEA Brochure
  2. FSA Cost Benefit Analysis
  3. FSA Announcement FSA/PN/102/2011 28 Nov 2011
  4. FSA Guidance Consultation
  5. Summary of Feedback from Consultation
  6. FCA on ITV

 

May Elections – Don’t Shoot Yourself in the Foot!

If, like me, you’re able to vote in the May elections, think carefully about how you vote because two parties have pledged to withdraw from the Human Rights Act. Personally I think this is a sad reflection on their morality but for those who are more concerned with self-interest, withdrawing will end any hope we have of compensation on the basis of the FSA breach of the Act.

In my view this still represents the strongest basis for our claim and I’m not alone in this view.

So, in case you haven’t noticed, both the Conservative and UKIP parties would withdraw and a vote for them will be a vote to shoot yourself in the foot!

Has a Precident been Set!

FCA fines Chase de Vere £560k over £50m Keydata investments

http://www.fundweb.co.uk/2016313.article?cmpid=fwnews_678027

If Chase de Vere were guilty of failing to keep their advisers informed about the risks associated with Keydata Life Settlements, surely Skandia and others were also guilty in respect of EEA or other Life Settlement funds?

The above comment doesn’t imply that EEA were guilty of wrong doing nor does it imply that my (or other) IFAs should have known more about the risks, but organisations the size of Chase de Vere and Skandia should certainly have monitored the products under their banners closely to ensure they were suitable for the clients who invested in them. The FSA continues to bang on about consulting widely with industry before their 2011 announcement but I doubt they mean they consulted with IFAs, if they actually consulted at all.

Nevertheless, it’s undeniable that certain organisations have attempted to distance themselves from their responsibilities through the use of intermediaries (as pointed out by one ex-Isle of Man regulator).

Many of those who purchased Life Settlement policies were very far from being expert investors but they did rely upon the reputation of brands like Skandia when making their decision to invest.

Can you trust a privatised FCA?

fcaMost ordinary voters think the government runs the regulator that is responsible for overseeing the UK’s financial sector. You might think that an industry that is so important to our economy and the well-being of our population should be controlled by the Treasury but that is not the case.

Yes, the Treasury set out what the Financial Conduct Authority (FCA) is supposed to do, but they have no control over how they go about doing it. So if the FCA do something reckless that damages individuals or our economy, too bad.

Does this bother you?

It should because the FCA and their predecessors, the FSA, frequently damage the people they are supposed to protect – and that could be you. In fact, when you are about to invest your newly liberated pension funds, it probably will be you, sooner or later. As the FCA appoint their own complaints commissioner and decide which complaints they will accept, there’s virtually no recourse. The don’t even have to abide by what their complaints commissioner says. Even the Treasury admit they have no control over their behaviour, nobody has.

If you’re OK with this, stop reading, but if you think the UK’s regulator should be accountable, read on just a few more lines.

Next year, as you know, there’s a general election. As you also probably know, the only time most politicians do anything useful is when they think they can get you to vote for them. This isn’t a party political point, they’re pretty much all as bad as each other.

If enough people sign the following epetition, we have a unique opportunity to force the politicians to put in place the scrutiny, checks and balances that are necessary for the protection of your savings and our wider economy. It will be pointless complaining when you lose your life savings if you don’t act now and urge others to do the same.

Sign the petition here: http://epetitions.direct.gov.uk/petitions/63482

Here’s your chance to tell the FCA!

The FCA have asked for evidence of retrospective regulation and guess what, that’s exactly what they did to us when the FSA branded TPLIs (Life Settlement policies) as unsuitable for retail investors several years after they had been on sale and TPLI providers had been approved by them.

This time you simply MUST tell them, please don’t be shy, they have asked you and the best response should be for all those who invested in Life Settlement policies to respond to their request.

Here is the link to the FCA page: http://www.fca.org.uk/your-fca/documents/retrospective-application-of-regulatory-rules-call-for-examples-response-form

I’ll share with you what I said but I’m not attempting to put words in anyone’s mouth.

The best time to do this? Act now, whilst it’s fresh in you mind!

FSA Retrospective

A Lesson on how to mislead the public from Sir Anthony Holland

In 2012, the FSA Complaints Commissioner (Sir Anthony Holland) found against a complaint that the FSA had behaved unprofessionally in publishing a statement branding TPLIs as ‘Death Bonds’ that were toxic and Ponzi like. Despite the fact that the FSA subsequently agreed these terms should not have been used, Sir Anthony implied that the statement had been vetted by a number of TPLI providers prior to its release.

SirAnthonyHolland

 

” I would like to add that, from the information provided to me by the FSA, it is clear that it was in correspondence with a number of TPLI providers before its statement of 28th November 2011, and that these providers did not object to the publication of the statement. As such, I do not believe that the FSA has acted in an unprofessional manner as you suggest.”

Sir Anthony Holland
Complaints Commissioner
16th January 2012

 

In order to agree with a statement, one must actually read it or at least be fully aware of its content.

Following repeated requests under the Freedom of Information Act, the FCA have finally conceded that the TPLI providers referred to by Sir Anthony Holland did not see the statement at all prior to its release. All they actually agreed to was the idea of a planned consultation.

“The FSA did not provide those three firms with early sight of the text of the draft guidance itself or the press release, since the publication was itself to be the consultation exercise.”

Information Access Team
Financial Conduct Authority
14th August 2014

There is the world of difference between agreeing with a consultation process and agreeing with an inflammatory statement prior to its commencement. It was indefensible for someone in Sir Anthony’s position to imply that agreeing with the former indicated approval of the latter. According to the FSA themselves, what the TPLI providers actually said about the statement when it was published was very far from approval.

“When publishing the guidance consultation, the FSA should have taken into account the possible impact of its warning on existing TLPI investors as part of our statutory objectives of consumer protection and maintaining market confidence;
· many felt that the use of the terms ‘death bonds’ and ‘toxic’ were overly emotional and inflammatory;
· we should not have said that certain TLPI models carry risks that make them appear to share some of the characteristics of Ponzi schemes.”

And how did the FSA respond to this feedback?

“We accept that the expression ‘toxic assets’ has been used in the press in relation to financial instruments such as CDOs and CDSs and that our use of it here may have led to some confusion for some customers.

This does not mean that we have found that some TLPIs are Ponzi schemes and no such allegation is made in our guidance or accompanying communications,
nor have we said that this is a trait common to all TLPIs. We will, however, update the wording of the guidance on this point to clarify our meaning.”

Summary of Feedback Received
FSA Consultation Period 28th November 2011 to 23rd January 2012.

The eagle-eyed among you will have noticed that Sir Anthony’s response was sent on 16th January 2012, a week before the consultation closed and feedback from the TPLI providers was published.

There is no evidence whatsoever that any TPLI providers approved of the FSA statement before or after its release. The statement that they did not object to it was misleading, untrue, and as unprofessional as the statement itself.

The consequences of this unprofessional behaviour have been severe for many ordinary savers. As three legal cases get under way, pension funds are liberated, and the privatised FCA continues to drift further from any form of Government control, we must face the reality that savers can no more reply upon protection from the sharks in authority than the sharks who would steal their savings.

Use your vote wisely in the elections next year, if you feel confident enough to use it at all.

 

Reform the FCA http://epetitions.direct.gov.uk/petitions/63482